GenAI Service Assessment & Planning
Fundamental to assessment and planning of any critical business resource, Phenomenati vCAIOs can help you conduct a thorough assessment of existing GenAI usage, including services, providers, and associated costs. This will identify business processes and business-critical information leveraging or impacted by the use GenAI services. And will include defining organizational objectives, such as productivity, accuracy, reliability, availability, confidentiality, and regulatory compliance for all GenAI services supporting the business... whether provided by an external vendor or developed and hosted internally by the organization.
GenAI Service Provider Selection
Here your Phenomenati vCAIO will help the organization evaluate multiple GenAI service providers based on factors similar to any other 3rd party service acquisition; such as service offerings, pricing models, performance, reliability, security, and compliance.
The objective being to select providers that align with organizational objectives, criteria, and both functional and non-functional requirements, offering the best fit for specific business processes and use of the auto-generated content.
GenAI Service Utilization
In any GenAI Governance Strategy, it's essential to emphasize the importance of policies, standards, and procedures for GenAI usage across the organization. These governance measures play a crucial role in ensuring that GenAI services are utilized effectively, securely, and in alignment with organizational objectives. Your vCAIO will help to develop a governance strategy that includes clear guidelines, expectations, and security protocols and controls for GenAI usage, ensuring that all departments and individuals adhere to the same set of rules and practices when leveraging GenAI services. This will include guidelines for confidentiality, verifying accuracy of the service output, copyright compliance, data retention, and compliance reporting, helping the organization avoid penalties, fines, and reputational damage associated with non-compliance.
Risk Management and Privacy
Regardless of the GenAI service provider(s) selected, it is the GenAI service consumer’s responsibility to establish Risk Management policies and procedures to govern how sensitive information is shared (or is prohibited for use) with GenAI services, or how content generated by the GenAI service is used or relied upon.
Input to these services may accidentally include sensitive information that violates the organization's legal (e.g., copyright infringement), regulatory (e.g., privacy), contractual (e.g., non-disclosure/confidentiality) or ethical obligations.
Output from these services may be inaccurate, biased, or sometimes completely false/fabricated based on the provenance of the information used to train the underlying Large Language Models (LLM) supporting the GenAI service in use. Further, the content generated by these GenAI services (text, code, images, audio, etc.) may in fact be in violation of copyrighted materials used to train the LLMs in use.
GenAI Vendor Management
As with any other provider of business-critical services, your GenAI Governance strategy must include vendor management processes to manage relationships with multiple GenAI service providers effectively.
This includes maintaining clear communication channels with vendors, specifically emphasizing service level agreements (SLAs), support channels, and escalation procedures. Your Phenomenati vCAIO will work to define and establish a governance program that includes regular reviews of vendor performance, reliability, and user compliance with legal and contractual obligations to ensure alignment with organizational goals.
GenAI Service Lifecycle
Finally, any successful GenAI Governance Strategy must define and establish governance mechanisms for the entire lifecycle of the GenAI service to be used and relied upon as a critical dependency. Your Phenomenati vCAIO will ensure that your comprehensive GenAI Governance Strategy addresses service selection, implementation, integration, provisioning, managing, securing, monitoring, optimizing, and decommissioning GenAI services.
On Wrapping Up...
The value proposition of leveraging part-time, virtual CAIO services lies in the efficient allocation of resources, cost-effective access to strategic expertise, and the ability to adapt quickly to changing technology landscapes.
Phenomenati’s decades of CIO, CTO, CISO and DPO experience ensure that our Virtual CAIO (vCAIO) Services provide the competencies and scalability to adapt to each client engagement based on market dynamics, growth trajectory, demand for innovation, and economic constraints, ensuring that your IT strategy aligns with the rapidly evolving demands of your business.